We recently purchased a new home. We knew when we purchased the home that we wanted to do some additional landscaping; to give the property our signature as opposed to the cookie cutter development applied by the construction company. As this first year in the new house draws to a close, we have made numerous appointments to have the builder come out to the house to address items that should have been installed correctly the first time (e.g. three visits to address a dishwasher that would not clean the dishes – because the water line had been crimped during installation). Anyone who has recently purchased a newly constructed home can attest to the hassles of making the appointment; being home to supervise the people that show up to address the problem; making another appointment to correct the items that these people just broke trying to fix the original problem. What a pain in the … well you know where.
With MetroGreenscape it was refreshingly different. First I met with MetroGreenscape and laid out the plans the wife and I had for our property. They was able to offer suggestions and comments to help us fine tune our project. I used a lot of what we talked about when I met with other vendors so that it was clear what our expectations were. After an initial meeting I only heard back from MetroGreenscape and one other provider. When the economy sank, my wife and I decided to scale back on the schedule. MetroGreenscape met with us again, even inviting us to come select blocks and pavers for our project. The other company … they never bothered to return our phone calls or emails.
Last week was the start of our project. It wasn’t the biggest job or probably the most important job the MetroGreenscape has ever performed. But they made us feel like it was. We were kept in the loop on how the project was progressing; and when a problem was encountered, they let us know and identified what needed to be done to correct the problem. We contacted our builder (the house is still under the 12 month warranty) and identified that there was a deficiency in some of the work the builder had performed. The builder responded to the job site, met with MetroGreenscape and promptly ignored the problem. The MetroGreenscape team was able to lay out a plan to rectify the adverse condition, continue with the original project, completing everything within the original time schedule.
It was refreshing to come home in the evening and look at the job site. There was something missing though. The trash. The team from MetroGreenscape must have listened to their mothers growing up: They actually cleaned up after themselves. Every day. Without being asked or reminded.
The project is complete. It is beautiful. The neighbors are actually sneaking over to get a glimpse of the work that was done. It has transformed our yard from ho hum run of the mill, to something that says, We’re unique and different. We still have more that we want to do. I have no intention of soliciting additional outside bids. MetroGreenscape has performed this task beyond my expectations. I see no reason to go anywhere else.