We just wanted to drop you a quick note and let you know what a great experience we are having with working with your team to date. We especially wanted to let you know about the amazing job Joe has done for us. Aside from being very personable and able to easily work with us in some very trying situations, he has been wonderfully proactive, communicative and respectful of out stresses. He has truly approached his ob with a focus on the customer and their satisfaction, he has identified issues early and instead of just saying oh well, he has brought them to our attention and help us work through our options and solutions. Thanks again for sending us such a wonderful team and for the superb customer service.